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Emergency · London · 24/7

Gas Leak in London? Call 0800 111 999 First

Gas outranks everything on this page.

Smell of gas in London
No call-out feeNo night or weekend surchargeFixed price before we start12-month workmanship guarantee

The National Gas Emergency Service attends free, 24 hours a day, and they come first, before us, before anyone. Call them, make safe, and then call us for the repair that follows.

Smell gas? Call 0800 111 999 first.

The National Gas Emergency Service, free, 24 hours a day. Call them before you call us or anyone else. Then call us for the repair that follows.

Smell of gas in London: do this now, while you wait

  1. Call 0800 111 999 firstThe National Gas Emergency Service. Free, 24 hours. They make the property safe; that call comes before this one.
  2. No switches, no flames, no doorbellA spark is the danger. Don't turn anything on or off, including lights that are already on.
  3. Open doors and windowsVentilate as you leave, and get everyone outside.
  4. Turn off at the meter if safe to reachQuarter-turn the lever so it sits across the pipe. If the meter is in a cellar with a strong smell, skip it, outside matters more.
Why it happens in London

What causes smell of gas in London

  • 01
    Ageing fittings

    Compression joints and flexible hoses behind cookers work loose over decades.

  • 02
    DIY and damage

    A nail through a buried run, a cooker moved for cleaning, the classics.

  • 03
    Appliance faults

    Poor combustion produces carbon monoxide without any gas smell, which is what the alarm is for.

  • 04
    Corroded pipework

    Buried steel gas barrel rusts from the outside in, especially under solid floors.

What this means in London

Local conditions we work around

London runs on some of the hardest water in the country, roughly 280 to 320 ppm from the chalk that Thames Water draws on. Scale is the quiet cause behind a surprising share of the emergencies we attend: it narrows pipework, coats heat exchangers until a boiler overheats and locks out, and seizes the very stopcock you need at two in the morning. Add pipework that in much of the city dates to the Victorian or Edwardian build and was last touched in the 1960s, and the failures cluster in ways we can usually predict from the postcode before we arrive.

Where we do this in London

Covered across London

Same published rate card and the same twelve-month workmanship guarantee everywhere below, there is no postcode loading. Each area has its own page with an arrival time taken from our job records rather than chosen for a website.

Straight answers

Smell of gas in London, your questions

Why call 0800 111 999 before you?
Because they're the statutory emergency service: they attend free, isolate the supply and make the property safe. What they don't do is repair, they cap the supply and leave you needing a Gas Safe engineer. That second call is us.
The emergency service capped my meter, now what?
We find the leak, repair it, test the whole installation and issue the paperwork that lets the supply be reinstated. Usually one visit.
My CO alarm went off but I smell nothing, real?
Treat it as real. CO is odourless; the alarm is the only warning you get. Out, ventilate, 0800 111 999, and don't re-occupy until the appliance that caused it is found.
Are you qualified for gas work?
Every engineer who touches gas is Gas Safe registered and carries the ID card. Check our number on the register, it takes thirty seconds and we'd rather you did.
Does London water make this more likely?
Frequently, yes. London runs 280 to 320 ppm off the chalk aquifer, and scale is the quiet cause behind a large share of the emergencies we attend, it narrows pipework, coats heat exchangers until a boiler overheats and locks out, and seizes the stopcock on the one night you need it to turn. Add pipework that in much of the city was last touched in the 1960s and the failures cluster in ways we can often predict from the postcode.
24 hours · 365 days · London

Water where it
shouldn't be? Call.

A person answers, not a menu. You'll have an arrival time and a price range before you hang up.

020 3674 8514

Or WhatsApp 07865 292684, photos help us bring the right parts

Our engineers