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Boiler Leaking Water & Heating Faults

Fault codes, cold radiators, no hot water, what's safe to try and when to call.

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A boiler leaking water is never routine

Unlike a dripping tap, a boiler that leaks is telling you a pressurised sealed component has failed, and the water is inside a cabinet full of electrics and a live gas appliance. Switch it off at the spur, turn off the water supply to it if you can reach the isolation valve, put a container underneath, and call. Do not run it "just for hot water" in the meantime.

Where the water is coming from tells you the cost

From underneath the boiler at a pipe connection, and it is often a joint that needs remaking, modest. From the pressure relief pipe, and the expansion vessel or the PRV has failed, still modest. From inside the case, running down the back, and it is usually the heat exchanger or the pump seal, that is the expensive one, and on a boiler over ten years old it is the conversation about replacement.

Pressure that keeps dropping is the same problem, hidden

A sealed heating system does not consume water. If you are topping up the pressure every few weeks, water is leaving somewhere, a radiator tail, a pipe under a floor, or out through the relief pipe on the external wall. Each top-up introduces fresh oxygenated water, which corrodes the system from the inside. It is the single most-ignored heating fault we attend.

What you can safely try yourself

Repressurising via the filling loop to 1.2 bar. Thawing a frozen external condensate pipe with warm water. Bleeding a radiator that is cold at the top. Checking the timer after a power cut. That is the complete list. Everything behind the case is Gas Safe territory, not because of gatekeeping but because the appliance burns gas and vents combustion products into your house.

When to stop and call the emergency number

If you smell gas, see soot or yellow staining around the boiler, or your CO alarm sounds: open the windows, turn the gas off at the meter, get everyone out, and ring the National Gas Emergency Service on 0800 111 999 before you ring anybody else including us. Nothing on the display is worth investigating past that point.

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Common questions
Why is my boiler leaking water from the bottom?
Most commonly a failed pipe connection or a corroded joint at the base of the unit, which is often repairable. It can also be a failed pump seal or auto air vent. Switch the boiler off and isolate it, a leak inside a cabinet of electrics is not something to run overnight.
Is a leaking boiler dangerous?
It is a genuine risk, though not usually an immediate one. Water and electrical components in the same box is the first concern; corrosion of the heat exchanger over time is the second, and that can affect combustion. Turn it off and get it looked at rather than running it until the weekend.
Can a leaking boiler be repaired or does it need replacing?
It depends entirely on what is leaking. Seals, valves, vessels and connections are routine repairs. A leaking heat exchanger on an older unit rarely justifies the part cost. Our rule: if the repair exceeds half the price of a new boiler and the unit is over ten, replacement usually wins.
Why does my boiler lose pressure overnight?
Something is letting water out while nothing is drawing it. Check the small copper pipe that comes through the external wall near the boiler, if it is dripping or has a limescale trail beneath it, your pressure is going out through the relief valve and no amount of topping up will fix it.
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