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London Emergency Plumbing Services

Every emergency we attend in London, and what to do while we’re on the way.

Call us now, at any hour

  • A smell of gas: ring the National Gas Emergency Service on 0800 111 999 first, open the windows and leave the property. They make it safe free of charge. We do no gas work, so any gas repair after that is one for a gas engineer.
  • Water you cannot stop: a burst or split pipe, a fitting that has blown, or a leak that will not stop when you turn the stopcock.
  • Water near electrics: water coming through a ceiling, round a light fitting or near sockets. Switch that circuit off at the consumer unit before anything else.
  • No water at all: nothing from any tap, once you have checked with the neighbours that it is not a mains outage.
  • No heating or hot water in freezing weather: particularly with a baby or an elderly or unwell person in the house.
  • Sewage or no working toilet: the only toilet in the property blocked or overflowing, or sewage coming back up through a gully, bath or shower.

Services

Questions people ask

Do you charge more at night in London?

No. £110 for the first hour and £45 per additional half hour, plus the cost of parts, at any hour of any day including bank holidays, with no call-out fee.

How fast will someone arrive?

Usually within 60 minutes across London. You get a time for your postcode when you call, and if it will be longer than usual we say so.

What should I do while I wait?

Water off at the stopcock, electrics off at the consumer unit if water is anywhere near them, cold taps open to drain the system, and photographs for your insurer. Ten minutes of that prevents more damage than the fastest van in the fleet.

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