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Emergency Plumbing Services in London

Every emergency we attend in London, and what to do while we're on the way.

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An emergency is water you cannot stop, gas you can smell, heat you have lost in freezing weather, or a single toilet in the house that no longer works. Those get an engineer at any hour. Anything else, we will tell you honestly on the phone that it can wait until morning and cost you less.

Questions we get asked

What counts as a plumbing emergency in London?
Water you cannot isolate, water near electrics, no water at all, no heating in a freeze with a vulnerable occupant, or the only working toilet in the property failing. A gas smell goes to 0800 111 999 first, then to us. We attend all of these 24 hours a day across London.
Do you charge more at night in London?
No. £110 for the first hour and £45 per additional half hour, at any hour of any day including bank holidays, with no call-out fee. The price is agreed in writing before work starts and it does not move.
How fast will someone arrive?
Usually within 60 minutes across London. You get a time for your postcode when you call, and if it will be longer than usual we say so.
What should I do while I wait?
Water off at the stopcock, electrics off at the consumer unit if water is anywhere near them, cold taps open to drain the system, and photographs for your insurer. Ten minutes of that prevents more damage than the fastest van in the fleet.

Local conditions we work around

London runs on some of the hardest water in the country, roughly 280 to 320 ppm from the chalk that Thames Water draws on. Scale is the quiet cause behind a surprising share of the emergencies we attend: it narrows pipework, coats heat exchangers until a boiler overheats and locks out, and seizes the very stopcock you need at two in the morning. Add pipework that in much of the city dates to the Victorian or Edwardian build and was last touched in the 1960s, and the failures cluster in ways we can usually predict from the postcode before we arrive.

Emergency Plumbing Services? Call.

Tell us what is happening and where. You get a time and a price before anyone sets off.

020 3674 8514

Or WhatsApp 07865 292684