Contact Us
Emergency: phone is fastest, and a person answers, not a menu.
24 hours a day, every day of the year. Answered by our own controller, who can talk you through making safe while an engineer is moving.
A photo of the leak, the boiler display or the flooded floor means the right parts come off the van first time. Monitored around the clock.
Quotes, certificates, landlord portfolios and anything with an attachment. Replies within one working day.
London N22 7RS. Covering all london postcodes plus the m25 commuter belt. Callouts are dispatched from here, it is an office, not a trade counter, so please ring rather than turning up.
Stretford, Manchester M17 1SQ. Covering All M postcodes, plus BL, OL, SK, WA and WN. Same rate card, same guarantee, same 24/7 line.
Registered in England & Wales, Company No. 12326959 · Gas Safe Register No. 932798 · Registered office 6 Crescent Rd, London N22 7RS.
Request a fixed quote
For anything urgent, phone. Forms are checked constantly during working hours but water does not wait for an inbox, and the fastest thing you can do at 2am is speak to a controller who can talk you through the stopcock while a van is dispatched.
What to have ready when you call
Your postcode, what has failed, and whether you have managed to turn the water off. If it is a boiler, the make and the fault code on the display, photograph it rather than reading it out, because F.28 and E128 sound alike and lead to the wrong part on the van.
What happens on the call
A controller establishes what has failed, talks you through isolating it, gives you a real arrival time for your postcode, and confirms the rate before anyone sets off. The advice in those first two minutes routinely prevents more damage than the visit does.
If you smell gas
Ring the National Gas Emergency Service on 0800 111 999 before you ring us. Open the windows, turn the gas off at the meter if you can safely reach it, do not touch electrical switches, and leave the property. They attend free and around the clock. We handle the repair once it is safe.
Quotes and planned work
Use the form for anything that is not urgent, a bathroom, a boiler replacement, a certificate, a survey. You will get a reply the same working day, and a fixed itemised quote after a survey rather than a figure over the phone for a job nobody has seen.
Complaints and guarantee claims
Ring the main number and ask for the operations manager. Workmanship is guaranteed for twelve months and return visits under it cost nothing. We would rather hear it from you than read it later, and saying so is the easy part, the number is the same one you rang in the first place.