About Us
About Us.
Emergency Plumber London Ltd started in 2019 doing one thing: turning up at 3am when nobody else would, and charging what we said we would on the phone.
That’s still the core of it. The company has grown, a team of engineers across London, a planned-work side for bathrooms, but the operating rules haven’t moved: no call-out fee, no night surcharge, one published hourly rate, and a 12-month guarantee on the workmanship.
One city, one standard
We work from our office at 6a Crescent Rd, London N22 7RS, covering all 33 London boroughs and the M25 commuter belt. The arrival times on this site are typical figures, not promises. When you ring, we tell you the real time for your street at that moment, including when it is bad news.
The paperwork, in the open
Registered in England & Wales, Company No. 12326959. Public liability insurance held; certificates available on request without fuss.
Emergency Plumber London Ltd is a plumbing and heating business working across London and the M25 commuter belt. Company number 12326959 is checkable, and we would rather you checked than took our word. We do no gas work at all: boilers, gas appliances and gas certificates are for a heating engineer, not us.
Why we publish prices
Because the fear at 2am is not the water, it is the bill. Every emergency-plumber horror story runs on the same mechanism: no price agreed, work started, pressure applied at the worst possible moment. Publishing one hourly rate, the same at any hour and with no call-out fee, removes that mechanism. It costs us some margin on easy jobs and it is worth it.
One rate, whatever the hour
£110 for the first hour and £45 per additional half hour, plus the cost of parts, at any hour of any day including bank holidays, with no call-out fee. Night premiums are a pricing decision firms make, not a cost they actually bear, the engineer is on shift either way. We decided not to make it.
One city, done properly
We cover London and the commuter belt and nowhere else, with our own engineers on rostered shifts. We publish a typical arrival time for each area because they genuinely differ, and the call gives you the real time for your street.
Employed engineers, not a lead broker
A large proportion of emergency plumbing websites are lead generators that sell your call on to whoever will take it. Ours are employed, rostered and known to us. It is the reason we can guarantee the workmanship for twelve months and the reason the price you are quoted is the price the person on your doorstep honours.
What we will tell you not to do
That a job can wait until morning and cost you less. That the drain fault is on the water company’s length and not yours to pay for. That a softener is not worth it on a small flat with a combi. None of that is generosity, a business that only exists on one emergency per customer is a business with no repeat work.