Bathroom repairs and fault finding in London

A shower that has gone weak or cold, a toilet that keeps running, a bath that drains slowly or a tap that drips all night: most bathroom faults come down to one worn part. We find which one and replace it, at one hourly rate, any time of day.

Faults we are called out for most

• Shower too weak, too hot or too cold. Usually a scaled shower head or a worn thermostatic cartridge, sometimes a shower pump on its way out or low pressure on the incoming main. Our guide to low water pressure in the shower covers what to check first.
• Toilet running, hissing or refilling on its own. A fill valve that will not shut, or a flush valve seal that lets water creep into the pan. See toilet making noise when not in use.
• Weak or double flush. Most often a split siphon diaphragm or scaled rim jets. Our guide on a toilet not flushing properly goes through each.
• Water round the base of the toilet. A pan connector, a cistern seal or condensation, in that order of likelihood. See toilet leaking from the base.
• Shower tray or bath draining slowly. Hair and soap in the trap, or a waste run with too little fall. See blocked shower drain.
• Dripping taps and stiff valves. Washers, ceramic cartridges and O-rings, all worn faster by London’s hard water.
• Bad smells. A dry trap, a failed seal at the pan or a vent problem on the stack. See sewage smell in the bathroom.

How we find the fault

We start where the water comes in and work towards where it goes out. Pressure and flow are measured at the tap or valve, hot and cold supplies are checked separately, the valve is opened up if needed, and the trap and waste are tested last. Because each step rules something out, you are not paying for parts that were never the problem.

When it is an emergency

Water coming through the ceiling below a bathroom, a toilet overflowing, or no way to stop a tap: turn off the stopcock, keep away from wet electrics and call 07861 933265. A leak gets traced and fixed first; see bathroom and shower leak repair and our emergency plumbing page.

Repair or replace?

We repair whenever a part is still made and the rest of the fitting is sound. When a shower valve is obsolete, a tray has cracked or the same fault keeps returning, replacing that item, or the room, may be the better spend. In that case we quote a bathroom refurbishment or installation separately, after a free survey.

Price

Fault finding and repairs are charged at £110 for the first hour and £45 per extra half hour, plus parts, with no call-out charge. The same rate applies at 3am as at midday.