Effective Date: Thursday, 3 August 2023
At Emergency Plumber London LTD, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our plumbing services. By using our website or availing our services, you agree to the terms of this policy.
- Information We Collect: We may collect and process the following types of personal information about you:
- Contact information: Name, address, email address, and phone number.
- Service-related information: Details about the plumbing services you request or inquire about.
- Technical information: IP address, browser type, and other technical data collected through cookies or similar technologies.
- Usage information: Information about how you use our website and interact with our content.
- How We Use Your Information: We use your personal information for the following purposes:
- To provide plumbing services you request and respond to your inquiries.
- To send you important service-related communications, such as appointment updates or service alerts.
- To improve our website, services, and customer experience.
- To analyze trends and gather statistical data to enhance our offerings.
- To comply with legal obligations and enforce our rights.
- Cookies and Similar Technologies: Our website uses cookies and similar technologies to collect technical and usage information. Cookies are small data files stored on your device, which help us improve website functionality and provide a personalized experience. You can manage your preferences regarding cookies through your browser settings.
- Sharing Your Information: We may share your personal information with:
- Our trusted service providers who assist us in delivering plumbing services.
- Legal authorities if required by law or to protect our rights and the safety of others.
- Data Security: We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, the internet is not entirely secure, and we cannot guarantee the absolute security of data transmission.
- Retention of Your Information: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
- Your Rights: You have the right to:
- Access the personal information we hold about you.
- Correct inaccuracies in your personal information.
- Withdraw your consent for certain data processing activities.
- Request the deletion of your personal information (subject to legal obligations).
- Third-Party Links: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any third-party websites you visit.
- Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on our website, and the date of the latest revision will be indicated.
- Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Emergency Plumber London LTD Address: London
Email: info@emergencyplumb.co.uk
Phone: 02036748514
Complaint Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or writing to us. If writing, get proof of posting. Business Complaint Procedure On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.
Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.
By using our website or services, you consent to the terms of this Privacy Policy. Thank you for trusting Emergency Plumber London LTD with your personal information.